This policy explains when bookings and applications can be cancelled and how refunds are processed on IJARRO.
1. Short-term stays (IJARRO Stay)
- Free cancellation window: full refund (minus payment-processor fees) if cancelled at least 48 hours before check-in.
- Late cancellation: the first night is non-refundable; remaining nights refunded.
- No-show: no refund.
- Host cancellation: full refund to the guest plus a goodwill credit where applicable.
2. Long-term rentals & commercial leases
- Application fees are refunded if the landlord rejects the application within 7 days.
- Holding deposits paid to secure a unit are governed by the signed contract between landlord and tenant.
3. Vehicle rentals
- Free cancellation up to 24 hours before pickup.
- Within 24 hours: 50% refund.
- Damage and fuel charges are billed per the dealer's contract.
4. Service fees
The IJARRO service fee is refunded automatically whenever the underlying booking is fully refunded. Payment-processor fees may be non-refundable.
5. Disputes
If you believe a charge is incorrect, open a dispute from your booking page within 14 days. Our team will mediate and may issue partial or full refunds at our reasonable discretion based on platform policy and evidence.
6. Processing time
Approved refunds are credited to your IJARRO Wallet immediately and can be withdrawn to your payout method per our Payout terms. Bank transfers typically clear within 3–7 business days.
7. Chargebacks
Initiating a card chargeback without first attempting platform dispute resolution may result in suspension of your IJARRO account.
8. Contact
Email support@ijarro.com for help with a refund or cancellation.